Contact us

Booking

The easiest, quickest and most secure way you can make a booking is by booking online here on our site. You are welcome to call our Contact Center on +44 20 3514 1209 (English speaking staff) if you have any questions or need help. Please remember that you have to book and pay your tickets online on our site, you cannot book over the phone, as we cannot accept payment over the phone. This is a security issue designed to protect the customer. You can also e-mail your questions on the contact form here on this page, and we will get back to you as quickly as possible.

Cancellation

In general you cannot change, return or cancel your booked and confirmed tickets for football in Barcelona. This is made clear to you early on in the booking process, and you accept this when you agree to our terms and conditions.

However we will do what we can to help you if you cannot use your tickets. If you need to cancel your booking, please contact us via the contact form and state your booking reference, and then we will do what we can to try and cancel your booking. We will then attempt to re-sell your tickets to other clients. We cannot however promise a successful outcome, but we will try to help you.

If we do get your tickets refunded or resold, this will be needed to have been approved by the club and our agent in Barcelona, and we then we have to receive a credit note from our agent. This procedure takes time, and it is not unusual that we would not know if your tickets have been refunded or re-sold, for 1 or 2 weeks after the match date. If your tickets are re-sold or refunded there will be a cancellation fee for each ticket, usually around € 10,for each ticket!

Contact in Barcelona

We use the recognised football agent in Barcelona, Travel Connection Spain, which has an office in the central Barcelona. Travel Connection Spain is the official agent for both FC Barcelona and RCD Espanyol.

It is at Travel Connection Spain's office that you have to collect your football tickets. Their address is: Gran Via Corts Catalanes 646, Principal 1, 08007 Barcelona (Spain). CLICK HERE FOR A MAP.
Their opening hours are: Monday to Friday from 10:00 to 18:00 and Saturday from 10:00 to 16:00(Saturday open ONLY when FC Barcelona plays). The office is closed every day between 14:00 and 15:30 and all of Sunday. On the booking confirmation we will send to your e-mail address, you will find Travel Connection Spain’s phone number and e-mail.
NB: As RCD Mallorca is playing at Estadio Son Moix/Ono in Palma de Mallorca, you collect the tickets at the Box Office at Estadio Son Moix. All information needed will be printed on the Voucher/E-ticket you will receive after you have booked your tickets.